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RESOURCES

Find answers to commonly asked questions as well as tips for using the PROTECT3D App and Structure Sensor on this page.

Can't find what you're looking for? Contact us at support@protect3d.io.

Setting up your Structure Sensor

Before using a Structure Sensor to take 3D scans in the PROTECT3D app, make sure to follow each of these steps to ensure your sensor is best suited to capture a scan:

1. Make sure you have the most recent versions of the Structure and Calibrator apps for your sensor.

2. Connect your sensor to the iPad and open the Structure app. Click the "in" in the top right of the screen. If a blue button is displayed saying "Update Firmware," ensure you're connected to the internet and click that button. Wait until you are prompted that the update is complete.

3. Close the structure app and open the Calibrator app. Press "Start Standard Calibration" at the bottom of the screen and follow on-screen prompts to complete the calibration. (Note: if you see "Insufficient Sunlight," make sure to press the switch in the bottom right to "Enable Indoor Mode.")

4. After completing calibration, press the "?" in the top left of the main screen of Calibrator. Press "Perform Refinement" and follow the on-screen prompts to perform this additional image refinement.

5. After updating firmware, calibrating, and refining, open the PROTECT3D app and try to take a Practice Scan through the menu on the top of left of the Scan tab.

6. If this scan is difficult to capture or shows poor quality, perform step 3 again to recalibrate, then try the practice scan again.

You're now ready to submit 3D scans through our app! If you still experience trouble after following these steps, please contact us to get additional help.

Software Troubleshooting

  • How do I order products?
    Order products by submitting a 3D scan in the PROTECT3D iPad app, which our partner teams have license access to. Ready to sign your team up? Need a single device for something you have an urgent need for right now? Reach out to get started.
  • What do I need to get started?
    Almost any standard iPad, a Structure Sensor, and a license to access the PROTECT3D iPad app. If you have an urgent need and don't have these things in your training room yet, reach out below. We're here to help!
  • What types of materials do you use?
    We use medical-grade materials that are optimized for use in high-impact athletics. They are comparable to standard thermoplastics but a bit stronger, allowing us to make each product low-profile and protective at the same time. Each product is ready to use out of the box, and we often adhere our impact-resistant engineering foam to pair with our 3D printed material for devices such as an AC Joint Pad. 3D printing also enables us to seamlessly print with different materials based on the specific need, so certain products may use different materials, all optimized for individual performance.
  • How long does it take to get a product?
    After submitting a 3D scan from our app, our design engineers use our proprietary digital fabrication process to create a virtual design of the product in ~15 minutes. After you confirm the digital design, we 3D print the physical product overnight and ship based on your preferences, with the ability to get a product back to you in as little as 48 hours.
  • How much does it cost?
    We offer affordable ways for your team to utilize our platform and order truly custom products that won't break the bank. Please reach out to us below to see a full product portfolio and to receive more details about our pricing models.

Frequently Asked Questions

  • How do I order products?
    Order products by submitting a 3D scan in the PROTECT3D iPad app, which our partner teams have license access to. Ready to sign your team up? Need a single device for something you have an urgent need for right now? Reach out to get started.
  • What do I need to get started?
    Almost any standard iPad, a Structure Sensor, and a license to access the PROTECT3D iPad app. If you have an urgent need and don't have these things in your training room yet, reach out below. We're here to help!
  • What types of materials do you use?
    We use medical-grade materials that are optimized for use in high-impact athletics. They are comparable to standard thermoplastics but a bit stronger, allowing us to make each product low-profile and protective at the same time. Each product is ready to use out of the box, and we often adhere our impact-resistant engineering foam to pair with our 3D printed material for devices such as an AC Joint Pad. 3D printing also enables us to seamlessly print with different materials based on the specific need, so certain products may use different materials, all optimized for individual performance.
  • How long does it take to get a product?
    After submitting a 3D scan from our app, our design engineers use our proprietary digital fabrication process to create a virtual design of the product in ~15 minutes. After you confirm the digital design, we 3D print the physical product overnight and ship based on your preferences, with the ability to get a product back to you in as little as 48 hours.
  • How much does it cost?
    We offer affordable ways for your team to utilize our platform and order truly custom products that won't break the bank. Please reach out to us below to see a full product portfolio and to receive more details about our pricing models.

Privacy Policy

Below is the PROTECT3D iOS app privacy policy pertaining to our application to be used for 3D scanning. Please note that this policy is liable to change from time to time.

Sensor Setup
Troubleshooting
FAQ
Privacy Policy

Need additional help? Please contact us directly at support@protect3d.io.

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